Customer Complaint Procedure

The submission of complaints can be submitted in several ways, namely as follows:

  1. Contact Customer Service Agent via WhatsApp Chat at +62 811 158 2668.                        
  2. Send an email to :

After we received your submission of complaints, we will:
  • response to you by email
  • ask for any extra information, if we need it
  • investigate your case and your concerns, referring to the Terms and Conditions

We'll look into your case as quickly as possible, and will send you a final response within 30 working days via email.

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