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Why do I have to complete my personal data?

We are required to carry out a verification process on the identity of all of our customers to comply with the Monetary Authority of Singapore (MAS) regulations in regards to Money Laundering and Combating the Financing of Terrorism (AML/CFT).

How to verify my ID 

  1. Upload your passport or ID cards for verification .  Please make sure all information are visible and uploaded horizontally
  2. You also need to perform a liveness test, where you will do a photo selfie to authenticate your identity
  3. Make sure when taking a selfie there is sufficient light

How long does it take to verify my ID?

Your data will be verified in 1 (one) working day. Once it is cleared, you immediately can use your account to send money.


How do I send money?
  1. Log in using your mobile phone number and PIN
  2. Click the "Send Money" button
  3. Enter the amount you want to send or will be received by the recipient, and click "Continue"
  4. Click the button "+ New Recipient" or select recipients from the list of recipients for previously registered recipients
  5. For new recipients, enter the recipient's information completely and correctly, make sure the name registered matches the name on the recipient's bank account, and click Continue
  6. After all information is correct, the Pay Before page will appear where you are asked to complete the payment via available methods, namely: Bank Transfer / PayNow / Cash Deposit
  7. Click "I have paid" if you have made a payment
  8. Your payment will be verified by our team within 15 minutes
  9. Save your Transaction Number for queries and concerns related to the transaction

What are the operating hours for conducting transactions?

you can create transactions 7 days a week, 24 hours a day

How much does it cost to send money via the app?

As part of our service, we do not charge a transfer fee, so it's FREE

How long does it take to process my transaction?

  1. You will need to make a payment to our bank account within 24 hours after you have created a transaction with us
  2. Once you have made the payment,  click the "I have paid" button 
  3. Please wait while we verify your funds which will take about 15 minutes
  4. After we have received and confirmed the funds, we will transfer the money to the recipient bank account and should be received within 2 hours

Is there a limit for sending money with

Yes, our limit are set as follows:

For Outward Remittance:
  1. Monthly limit is maximum of SGD 10,000 per customer
  2. Yearly limit is maximum of SGD 30,0000 per customer

For Domestic Money Transfer:
Daily limit is SGD 1,000 per customer

Is there a time limit for transferring to the Kirim Uang deposit account?

Payment transactions have an active period of 24 hours from the time the transaction is completed. If you do not make a payment within the time limit, the transaction will be canceled automatically by the system .

Can I cancel my transaction?

You may request for a refund if:
  1. The transaction nominal does not match
  2. Transaction is automatically canceled by the system
  3. Transfer more than once for one transaction
please contact Customer Service Agent by clicking the "Chat Us" icon. 

Our team will check the transaction whether it is eligible for a cancel or not.  If the transaction has not yet been processed, then you may request for a refund after the cancelation is successful.

Please note: Refunds cannot be made for transactions that  have been successfully processed by 

What if I have entered an incorrect amount? will not process transactions which the amount is different from the amount that has been previously informed.

You can apply for a refund, by contacting Customer Service agent  by clicking the "Chat Us" button .

Why was my transaction canceled by

Transactions that we cancel can occur due to several reasons, including: 
  1. wrong recipient data
  2. transactions exceeding prescribed limit 
  3. being rejected by the receiving bank
  4. the recipient is included in the sanctions list has the right to refuse a transaction if you are a person on the list of Suspected Terrorists and Terrorist Organizations

How long does it take to process the refund for my canceled transaction?
  1. The processing time for canceled transaction refunds is 1 x 24 hours since we received your refund request
  2.  If you haven't received your refund within the specified time, please contact Customer Service agent via the "Chat Us" icon.

What does each transaction status mean?

Pending Payment
We are waiting for payment from you

Pending Approval
We are currently verifying your payment

Payment Received
We have verified your payment and we are processing your transaction

Remittance in Progress
Your transaction has been sent to the receiving bank in Indonesia

Transaction Paid
We have successfully transferred money to the beneficiary's account

Transaction Expired
Your transaction has passed the payment deadline

Transaction Cancelled
You canceled the transaction that was made or we were unable to process your transaction

Transaction Refunded
 We have returned the funds to your bank account

If I work as a migrant worker and don't have a bank account, can my employer transfer on my behalf?

If you don't have a bank account, you can either:
  1.  come to one of the Indostop stores and make payments in cash by yourself, or
  2. ask your employer to make payment by transferring  the money from his/her bank account to's bank account.  Please note that we only accept payment from employer whose name is displayed on your work permit. We do not accept payments from names other than the name of the employer on the work permit.


I want to change my PIN

Changing your PIN can be done by clicking "My Account" icon in the lower right corner, and then select "Change PIN".

I can't log in to my account

You need to make sure you have entered the registered mobile number and the correct PIN .
If you forgot your PIN you can change it to a new one by clicking Forgot PIN and re-login.

I forgot my PIN

You can change your PIN through the following steps:

  1. Click "Forgot PIN" in the login page
  2. Enter the mobile number that you have registered in via Vank
  3. We will send you a verification code into your SMS inbox
  4. Enter the verification code
  5. Enter your new PIN and Confirm

My account is blocked due to incorrect PIN

Please contact Vank Customer Service Agent to help you reactivate your account.


What banks are supported by

There are 104 banks including BRI, Mandiri, BNI, BTN, BCA, CIMB Niaga, Bank Permata to name a few.

Is it safe to send money via

Safety is our priority. You can track your transaction to ensure the delivery process reaches the beneficiary.

Apart from being officially licensed as a fund transfer provider from the Monetary Authority of Singapore. ensures your money is sent safely in every transaction

Is my personal data safe and well protected? has an encryption system with a layer of protection that ensures the security of your data

Exchange of information through the server is also encrypted using SSL on a server located in Singapore

For more information, please read our Privacy Policy and Terms of Use

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Kirim Uang Singapore Pte Ltd. is licensed and regulated under