How do I send money?
- Log in using your mobile phone number and PIN
- Click the "Send Money" button
- Enter the amount you want to send or will be received by the recipient, and click "Continue"
- Click the button "+ New Recipient" or select recipients from the list of recipients for previously registered recipients
- For new recipients, enter the recipient's information completely and correctly, make sure the name registered matches the name on the recipient's bank account, and click Continue
- After all information is correct, the Pay Before page will appear where you are asked to complete the payment via available methods, namely: Bank Transfer / PayNow / Cash Deposit
- Click "I have paid" if you have made a payment
- Your payment will be verified by our team within 15 minutes
- Save your Transaction Number for queries and concerns related to the transaction
What are the operating hours for conducting transactions?you can create transactions 7 days a week, 24 hours a day
How much does it cost to send money via the KirimUang.com app?As part of our service, we do not charge a transfer fee, so it's FREE
How long does it take to process my transaction?
You will need to make a payment to our bank account within 24 hours after you have created a transaction with us
Once you have made the payment, click the "I have paid" button
Please wait while we verify your funds which will take about 15 minutes
After we have received and confirmed the funds, we will transfer the money to the recipient bank account and should be received within 2 hours
Is there a limit for sending money with KirimUang.com?Yes, our limit are set as follows:
For Outward Remittance:
Monthly limit is maximum of SGD 10,000 per customer
Yearly limit is maximum of SGD 30,0000 per customer
For Domestic Money Transfer:
Daily limit is SGD 1,000 per customer
Is there a time limit for transferring to the Kirim Uang deposit account?Payment transactions have an active period of 24 hours from the time the transaction is completed. If you do not make a payment within the time limit, the transaction will be canceled automatically by the system .
Can I cancel my transaction?You may request for a refund if:- The transaction nominal does not match
- Transaction is automatically canceled by the system
- Transfer more than once for one transaction
please contact KirimUang.com Customer Service Agent by clicking the "Chat Us" icon.
Our team will check the transaction whether it is eligible for a cancel or not. If the transaction has not yet been processed, then you may request for a refund after the cancelation is successful.
Please note: Refunds cannot be made for transactions that have been successfully processed by KirimUang.com.
What if I have entered an incorrect amount?
KirimUang.com will not process transactions which the amount is different from the amount that has been previously informed.
You can apply for a refund, by contacting Customer Service agent by clicking the "Chat Us" button .
Why was my transaction canceled by KirimUang.com?Transactions that we cancel can occur due to several reasons, including:
wrong recipient data
transactions exceeding prescribed limit
being rejected by the receiving bank
the recipient is included in the sanctions list
KirimUang.com has the right to refuse a transaction if you are a person on the list of Suspected Terrorists and Terrorist Organizations
How long does it take to process the refund for my canceled transaction?The processing time for canceled transaction refunds is 1 x 24 hours since we received your refund request
If you haven't received your refund within the specified time, please contact KirimUang.com Customer Service agent via the "Chat Us" icon.
What does each transaction status mean?
Pending Payment
We are waiting for payment from you
Pending Approval
We are currently verifying your payment
Payment Received
We have verified your payment and we are processing your transaction
Remittance in Progress
Your transaction has been sent to the receiving bank in Indonesia
Transaction Paid
We have successfully transferred money to the beneficiary's account
Transaction Expired
Your transaction has passed the payment deadline
Transaction Cancelled
You canceled the transaction that was made or we were unable to process your transaction
Transaction Refunded
We have returned the funds to your bank account
If I work as a migrant worker and don't have a bank account, can my employer transfer on my behalf?
If you don't have a bank account, you can either:
come to one of the Indostop stores and make payments in cash by yourself, or
ask your employer to make payment by transferring the money from his/her bank account to KirimUang.com's bank account. Please note that we only accept payment from employer whose name is displayed on your work permit. We do not accept payments from names other than the name of the employer on the work permit.
